Dispatch & Delivery Timelines

Because every Sitara piece is carefully hand-finished and handled with the utmost care, our dispatch and transit timelines are structured as follows:

• Dispatch Timeline (Domestic & International): All orders require 15 to 20 business days to be processed, quality-inspected, and dispatched from our studio.
• Domestic Transit: Once dispatched, domestic orders typically arrive within 3 to 7 business days, depending on the delivery pincode.
• International Transit: Once dispatched, international shipments take approximately 10 to 12 business days to arrive, subject to local customs clearance.
• Tracking: A shipping confirmation email containing live courier tracking details will be sent immediately once your package is handed over to our logistics partner.

The Nature of Handloom & Artisanal Weaves

Each Sitara saree is an authentic handcrafted textile. By choosing handloom, you embrace the beauty of traditional craftsmanship:

• Natural Irregularities: Slight variations in weave density, minor thread slubs, selvedge variations, or subtle dye nuances are organic characteristics of authentic handlooms, not defects.
• Colour Representation: While we strive to capture colours as accurately as possible in natural lighting, subtle variations may occur due to device screen calibrations and natural ambient light shifts.
• Policy: We do not accept returns, refunds, or exchanges based on standard artisanal characteristics or minor colour differences.

Eligibility for Returns & Exchanges

Returns or replacements are evaluated strictly on a case-by-case basis and apply only under the following conditions:

• Severe Transit or Manufacturing Damage: The saree arrives with evident structural damage, such as large tears, open holes, or severed structural warp/weft threads.
• Incorrect Product Delivered: You received an item different from what was ordered.

Note: Pre-stitched falls/pico, custom-tailored blouses, or sarees with detached tassels/blouse pieces cut from the main body are strictly non-returnable under any circumstances.

How to Report an Issue

If your order arrives damaged or incorrect, please follow these steps to initiate a review:

Resolution & Refunds

Once the returned item is received at our studio and passes physical inspection:

• Replacement: If an identical piece or replacement weave is available in our inventory, we will dispatch a replacement at no additional cost.
• Store Credit: If a replacement is not possible (e.g., sold-out limited-edition drops), the full order amount will be credited to your Sitara website account. This store credit has no expiry date and can be applied toward any upcoming collection or future launch.
• Direct Financial Refund: Direct monetary refunds to your bank or original payment method are issued exclusively if an incorrect product was delivered and cannot be replaced, or the saree arrived with severe, irreparable structural damage and cannot be replaced.

International Duties & Taxes

For international orders, any customs duties, import tariffs, or local handling fees levied by the destination country are the responsibility of the recipient.

For queries regarding an existing order or assistance with a delivery, please reach out to our team using the details below.