Dispatch & Delivery Timelines

Because every Sitara piece is carefully hand-finished and handled with the utmost care, our dispatch and transit timelines are structured as follows:

• Dispatch Timeline (Domestic & International): All orders require 20 business days to be processed, quality-inspected, and dispatched from our studio.
• Domestic Transit: Once dispatched, domestic orders typically arrive within 20 business days, depending on the delivery pincode.
• International Transit: Once dispatched, international shipments take approximately 20 business days to arrive, subject to local customs clearance.
• Tracking: A shipping confirmation email containing live courier tracking details will be sent immediately once your package is handed over to our logistics partner.

The Nature of Handloom & Artisanal Weaves

Each Sitara saree is an authentic handcrafted textile. By choosing handloom, you embrace the beauty of traditional craftsmanship:

• Natural Irregularities: Slight variations in weave density, minor thread slubs, selvedge variations, or subtle dye nuances are organic characteristics of authentic handlooms, not defects.
• Colour Representation: While we strive to capture colours as accurately as possible in natural lighting, subtle variations may occur due to device screen calibrations and natural ambient light shifts.
• Policy: We do not accept returns, refunds, or exchanges based on standard artisanal characteristics or minor colour differences.

Eligibility for Returns & Exchanges

Returns or replacements are evaluated strictly on a case-by-case basis and apply only under the following conditions:

• Severe Transit or Manufacturing Damage: The saree arrives with evident structural damage, such as large tears, open holes, or severed structural warp/weft threads.
• Incorrect Product Delivered: You received an item different from what was ordered.

Note: Pre-stitched falls/pico, custom-tailored blouses, or sarees with detached tassels/blouse pieces cut from the main body are strictly non-returnable under any circumstances.

How to Report an Issue

If your order arrives damaged or incorrect, please follow these steps to initiate a review:

Resolution & Refunds

Once the returned item is received at our studio and passes physical inspection:

• Replacement: If an identical piece or replacement weave is available in our inventory, we will dispatch a replacement at no additional cost.
• Store Credit: If a replacement is not possible (e.g., sold-out limited-edition drops), the full order amount will be credited to your Sitara website account. This store credit has no expiry date and can be applied toward any upcoming collection or future launch.
• Direct Financial Refund: Direct monetary refunds to your bank or original payment method are issued exclusively if an incorrect product was delivered and cannot be replaced, or the saree arrived with severe, irreparable structural damage and cannot be replaced.

International Duties & Taxes

For international orders, any customs duties, import tariffs, or local handling fees levied by the destination country are the responsibility of the recipient.

For queries regarding an existing order or assistance with a delivery, please reach out to our team using the details below.

Cancellation, Exchange & Replacement Policy

At Sitara Drapes, every saree represents the skill of our artisans, careful material selection and a high standard of craftsmanship. Each piece undergoes multiple quality checks (QAs) to ensure that the weaving, finishing and overall quality meet our standards. We follow an attentive production process and select the best materials available for each design.

• Order Cancellation: Once an order has been placed and confirmed, cancellation requests may not be accepted, as processing and dispatch arrangements may already be underway. Please contact our team as soon as possible if you need assistance with your order.
• No Exchanges for Personal Preference: We do not offer exchanges or replacements solely because a product does not meet a customer's personal expectations, preferences or taste. This includes dissatisfaction with the colour, appearance, design or overall look of the saree, provided the product received matches the product ordered and has no verified defect. Our sarees are handcrafted with care and undergo multiple quality checks before dispatch. By placing an order, customers acknowledge the handcrafted nature of our products and our commitment to quality and craftsmanship.
• Incorrect, Damaged or Defective Products: If you receive an incorrect product or a product with a verified defect or transit damage, please contact us within 48 hours of delivery with your order details and supporting photographs. Our team will review the concern and, where applicable, arrange a replacement.
• No Monetary Refunds: Sitara Drapes does not offer monetary refunds. Where a replacement is approved for a verified issue, the resolution will be a replacement rather than a monetary refund, subject to applicable law.

By placing an order with Sitara Drapes, customers acknowledge and agree to this policy.