Terms of Service

01

Authentic Handloom Craftsmanship

Every Sitara creation is crafted by skilled artisans using traditional Indian handloom techniques. Each piece reflects the time, skill, and attention involved in authentic handloom weaving.

Natural Handloom Variations

Since every product is woven by hand, slight variations in weave, texture, yarn, motifs, dye, knots, and finishing are natural characteristics of authentic craftsmanship. These variations are not automatically manufacturing defects.

Colour Representation

We make every effort to display our products accurately. However, actual colours may vary slightly due to photography, lighting, and screen settings across devices. Such minor variations are not considered defects.

Traditional Handloom Aroma

Authentic handloom textiles may have a mild natural aroma resulting from traditional yarn preparation, dyeing, starching, or finishing methods. This is a normal characteristic of handcrafted textiles. The aroma usually fades after airing the saree or following the recommended dry-cleaning process.

Returns, exchanges, and monetary refunds will not be accepted solely because of this natural aroma or personal preference.

02

Limited Collections & Bespoke Orders

Limited Edition Collections

Many Sitara collections are produced in limited quantities. Adding an item to your shopping cart does not reserve it. A product is secured only after successful payment and order confirmation.

Bespoke & Custom Orders

Bespoke or customized orders require full payment before production begins. Once placed, these orders cannot be cancelled due to a change of mind or personal preference. Any applicable statutory rights remain unaffected.

03

Pricing & Payment

• All prices are inclusive of applicable taxes unless otherwise stated.
• Prices may change without prior notice due to changes in material costs, artisan labour, or business requirements. Such changes will not affect confirmed orders.
• Payments are processed through available payment gateways.
• Orders are confirmed after successful payment authorization.
• Customers are responsible for providing accurate payment and order information.
• If payment is debited but an order confirmation is not received, customers should contact Sitara support with the relevant transaction details for verification.

04

Shipping, Production & Delivery

Courier Partners

Sitara Drapes uses trusted courier partners, including:

• The Professional Courier
• India Post
• Delhivery

The courier partner may vary depending on the destination and operational requirements.

Production & Dispatch Timeline

Sitara sarees are authentic handloom products, not mass-produced textiles. Each saree requires time, skilled craftsmanship, and careful attention during production.

Depending on the design and weaving requirements, the handloom production process alone may take approximately 12–15 days or longer.

Orders are processed sequentially according to the order queue. Our artisans cannot mass-produce sarees in large quantities without compromising the traditional production process. Each piece requires preparation, weaving, finishing, and quality checks before dispatch.

For these reasons, the time required to dispatch an order depends on the order inflow, production queue, design, and weaving requirements.

We appreciate your patience and understanding as our artisans create each piece using traditional handloom techniques.

Delivery After Dispatch

The time required for delivery after dispatch depends on the destination, courier partner, and transportation conditions. Tracking details will be shared once your order has been dispatched.

Delivery estimates are indicative and may be affected by courier operations, weather conditions, public holidays, transportation disruptions, government restrictions, or other circumstances beyond our reasonable control.

Incorrect Address & Refused Deliveries

Customers are responsible for providing accurate delivery information. If an order is returned due to an incorrect address, failed delivery attempts, or refusal to accept delivery, additional shipping or redelivery charges may be payable by the customer, where applicable.

05

Cancellation, Returns & Exchanges

Sitara Drapes is committed to preserving the time, skill, and craftsmanship involved in authentic handloom production. Customers are requested to review the product details and policies carefully before placing an order.

Order Cancellation Policy

Orders cannot be cancelled due to a change of mind, personal preference, or concerns regarding production, dispatch, or delivery timelines.

By placing an order, customers acknowledge the time required for authentic handloom production and agree to the stated dispatch timeline.

This policy does not exclude any rights or remedies that cannot lawfully be restricted.

Returns Policy

Returns are considered for verified cases of an incorrect product delivered or physical damage during transit, subject to verification and the procedures outlined in this policy.

Important Note: Natural Handloom Irregularities

Every Sitara saree is created using traditional handloom techniques. Minor variations are inherent to this process and are characteristics of authentic handcrafted textiles.

The following characteristics are considered natural handloom irregularities and will not be accepted as grounds for returns, exchanges, replacements, or monetary refunds solely because they differ from personal expectations:

• Butta and motif variations: Minor differences in the size, shape, spacing, alignment, or placement of buttas and woven motifs.
• Hand-knot variations: Differences in the size, appearance, or formation of knots created during weaving.
• Loose or protruding threads: Minor external threads, yarn ends, or loose threads naturally occurring during weaving and finishing.
• Yarn and weave variations: Minor differences in yarn thickness, alignment, weave density, and texture.
• Fabric finishing: Natural variations in the smoothness, softness, thickness, drape, fall, and overall surface appearance of the fabric.
• Border, pallu and zari variations: Minor differences in border alignment, decorative details, zari appearance, and the placement of woven elements.
• Colour variations: Slight differences between product photographs and the actual product due to lighting, photography, or screen settings.
• Natural handloom aroma: Mild odours resulting from traditional yarn preparation, dyeing, starching, or finishing.

These characteristics do not, by themselves, constitute manufacturing defects. However, significant damage, material defects, or a product that differs from the item ordered will be assessed separately under the applicable claims policy.

Customers are encouraged to review product photographs, descriptions, and details carefully before placing an order.

Exchange Policy & Personal Preference

Sitara Drapes does not offer customer-requested exchanges solely because a product does not meet personal expectations, preferences, or taste.

This includes dissatisfaction with the colour, design, appearance, motif size, fabric texture, or overall look of a saree, provided the product delivered matches the item ordered and has no verified defect.

Our sarees undergo quality checks before dispatch, and we take care to maintain high standards of craftsmanship and finishing.

Incorrect Product Delivered

If you receive a product different from the item you ordered, you must notify Sitara Drapes within 12 hours of delivery, providing your order number and clear photographs of the product received.

After reviewing and verifying the claim, Sitara Drapes will arrange to collect the incorrectly delivered product and provide the actual product originally ordered.

This is a correction of a fulfilment error and does not constitute a customer-requested exchange.

No monetary refund will be offered for an incorrect product where the issue can be resolved by supplying the correct item, subject to applicable law.

Transit Damage or Verified Product Defects

If your order arrives with physical damage caused during transit, or you identify a genuine product defect, you must contact Sitara Drapes within 12 hours of delivery.

Please provide your order number, clear photographs, and relevant details so our team can assess the claim.

Where an issue is verified, Sitara Drapes will determine the appropriate corrective action or replacement, subject to the nature of the issue and applicable law.

Claim Procedure

For an eligible claim:

1. Contact Sitara Drapes within 12 hours of receiving your order.
2. Provide your order number, a description of the issue, and clear supporting photographs.
3. Keep the product unused and in its original condition, with its original tags, packaging, invoice, and authenticity cards, where applicable.
4. Retain the original packaging until the claim is reviewed, where possible.
5. Follow the instructions provided by our team for inspection and collection, where applicable.

Claims are subject to verification. Requests that do not satisfy the applicable requirements may be declined, subject to applicable law.

No Monetary Refunds

Where an incorrect product or an eligible verified issue is established, the resolution will ordinarily be through the applicable correction or replacement process rather than a monetary refund, subject to applicable law.

Nothing in this policy excludes any refund or other remedy required by applicable law.

06

Product Care

To preserve the beauty and longevity of your handcrafted textile, we recommend the following:

• Dry cleaning is recommended before the first use unless otherwise stated.
• Avoid harsh detergents, bleach, and strong chemicals.
• Follow the care instructions provided with your purchase.
• Store the saree carefully in a clean, dry place.
• Damage resulting from improper washing, ironing, alterations, misuse, or improper storage is not covered under this policy.

07

Product Availability

Every Sitara handloom piece is unique and is often produced in limited quantities.

Product availability may change due to limited stock, production constraints, or inventory discrepancies. If a product becomes unavailable after an order has been placed, Sitara Drapes will contact the customer to discuss an appropriate alternative or other suitable resolution.

Any resolution involving payment or a refund will be handled in accordance with applicable law.

08

Intellectual Property

All content available on the Sitara Drapes website, including:

• Website design and layouts
• Product descriptions and written content
• Photography and videos
• Logos and brand identity
• Graphics, motifs, and artwork
• Overall visual presentation

is the intellectual property of Sitara Drapes or its respective rights holders.

No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission from the relevant rights holder. Unauthorized use may result in legal action.

09

Fraud Prevention

Sitara Drapes reserves the right to refuse, suspend, or cancel an order where there are reasonable grounds to suspect:

• Fraudulent activity or unauthorized payment
• Misuse of promotional offers
• False or misleading information
• Activities intended to harm the business or misuse its services

Any action involving an order or payment will be handled in accordance with applicable law.

10

Limitation of Liability

To the extent permitted by applicable law, Sitara Drapes shall not be liable for indirect, incidental, or consequential losses arising from:

• Temporary website interruptions or technical issues
• Delays caused by courier services or circumstances beyond our reasonable control
• Losses resulting from incorrect delivery information provided by the customer
• Events beyond our reasonable control

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

11

Force Majeure

Sitara Drapes shall not be held responsible for delays or failure to perform its obligations to the extent that such delays or failures result from circumstances beyond its reasonable control.

These circumstances may include, but are not limited to:

• Natural disasters, floods, fires, and severe weather
• Pandemics, epidemics, and public health emergencies
• Strikes, labour disruptions, and interruptions to artisan or transport operations
• Courier service disruptions and transportation delays
• Government actions, restrictions, or regulatory changes
• War, civil unrest, or other unforeseen events
• Major technical failures or interruptions affecting essential services or platforms

Where such circumstances affect production, processing, dispatch, or delivery, the affected timelines may be extended for the period reasonably required to address the disruption.

Sitara Drapes will make reasonable efforts to resume normal operations and fulfil its obligations when circumstances allow.

12

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, including applicable laws in Karnataka.

Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts in Karnataka, subject to applicable law.

13

Changes to These Terms

Sitara Drapes reserves the right to update or modify these Terms of Service when required.

The latest version published on the website will apply from the date it becomes effective, subject to applicable law. Customers are encouraged to review the policy periodically.

14

Contact Information & Customer Support

For questions regarding orders, production timelines, delivery, or claims, please contact us:

• Email: support@sitaradrapes.com
• Phone: +91 8073351062
• Business Location: Sitara Drapes, Bengaluru, Karnataka, India

Please include your order number and relevant details when contacting our support team.

Acceptance of Terms

By accessing our website or placing an order, you acknowledge that you have read and understood these Terms of Service, including our production, shipping, cancellation, returns, and exchange policies.